Intro: This is Dental service. How can I help you today? 

Caller explain in distress

If the caller asks if they can get an office appointment:

So currently the offices that we partner with they are not taking any appointments today however we do have a dentist that we could get you connected with now that would be able to help you relieve the pain and call in prescription such as antibiotics for you at a cost of $59.99. We can then follow up with you to set an appointment for the earliest date available in your area.

If the caller ask if we do accept insurance at the beginning of the conversation :

Yes, we do accept your insurance. We would match it to an office that except your insurance but currently the offices that we partner with are not accepting any office appointments however  we do have an option where we could get you connected with an dentist over the phone to help you relieve the pain and also calling prescriptions like antibiotics to help if you have an abscess swelling or infection at a cost of $59.99 , which is out-of-pocket and you could use your insurance to pick up the prescription at your local pharmacy.

If the customer ask if we accept insurance after quoting the price for the video call

So for the video call with the dentist, it is $59.99, which is an out-of-pocket cost but you’re able to use your insurance to collect your prescription at your local pharmacy.

Where are you located? 

So this is Denteractive virtual care, we partner with a list of different offices across the states but currently the offices that we do partner with are not taking any appointments. We do have the option where we can get you connected to a dentist virtually to help if you are in pain and call in the required prescription for you

Anything related to a broken tooth that needs repair, veneers dentures adamant for an extraction even after letting them know about the video. :

Let them know this is a virtual service but we will send them a website that we partner with where they can try and set up an office appointment near them or they can call the next day (if it’s between Friday and Sunday.) 

If it is Monday to Thursday advice you will give them a call back to try and locate a dentist nearby to set an appointment. (note: you want to make these calls as short and concise as possible)

If they decide to do the video call

• Ask for the phone number she would like to send the payment link to. If they do not want the payment link or they seem suspicious let them know you can send them denteractive website to make the payment and get connected to the dentist.

• Send them the  $59.99 payment link and let them pay while you are on the line. Once the payment has been paid you will take their  full name, number for the dentist to call and note that it is a paid video and find out if they have an iphone or android.

• Let the customer know the name of the dentist that is available and that you just forward the information to the dentist and he will call her within 5-7 minutes and if the caller has any difficulty to give us a callback.

If they choose to go to the website let them know it is Denteractive.com and let them know you will send a message.

Our support number is: (888)574-7754

Payment Methods: Visa, Mastercard, Discover, American Express, Apple Pay, google pay.

Payment Link: This is Denteractive virtual care. To speak to a live board- certified dentist https://buy.stripe.com/dR66pz39lc4F6v69AQ For support call 888-574-7754

Website link: This is Denteractive virtual care. To speak to a live board-certified dentist or Free messaging: http://bit.ly/3J72zvE   For support call 888-574-7754

If they want to make an office appointment: This is Denteractive. To talk to a live dentist click: http://bit.ly/3J72zvE  For an office appointment: https://zocdoc.pxf.io/Book-Appointment  or call: 855-707-4275